Refund Policy

durs.ai sells credit packs as one-time purchases — there is no subscription and nothing renews. This page explains when you get your money or credits back, and how.

Failed creations — automatic

Credits are charged when a creation starts. If it fails for any reason (including our AI provider's safety filter), the credits go back to your balance automatically, right away. You don't need to ask.

Unused credit packs — within 14 days

• If you bought a credit pack and haven't used any credits from it, you can get a full refund within 14 days of purchase, to the original payment method.
• Once credits from a pack have been used, that pack can't be refunded, except where the law requires it.
• Free credits (welcome, daily, invite and other bonuses) have no cash value and can't be refunded.
• Charged twice or charged by mistake? We refund the duplicate in full, whenever you notice it.

How to ask

• Email [email protected] from the address you use on durs.ai, with the date and amount of the payment (or the order number shown in Credits → Payments).
• We reply within 2 business days. Approved refunds are sent within 5 business days; your bank may take another 5–10 days to show them.
• When a pack is refunded, its credits are removed from your balance.

Disputes

If something looks wrong with a charge, please email [email protected] first — we can usually fix it faster than a bank dispute.

Accounts closed for breaking the rules

If we close an account for breaking our Terms or Content Policy, credits spent on that content aren't refunded. Unused purchased credits are refunded where the law requires it.